Job Openings: Assistant Member Service Supervisor

Duties:

Role:

The Assistant Member Services Supervisor is responsible for overseeing the daily operations of the member services area, ensuring exceptional service is consistently delivered to all members. This role functions as the lead for the teller and new account team, providing direct supervision, training, and support to Member Service Representatives. In addition to handling complex member transactions and opening new accounts, the Assistant Member Services Supervisor serves as the go-to resource for operational questions, procedural guidance, and problem resolution. This position helps maintain compliance with credit union policies and procedures, supports staff development, and promotes a positive and efficient service environment.

Essential Functions & Responsibilities:

• Receives and processes member financial transactions, including deposits, withdrawals, transfers and loan payments; issues bank checks/money orders; assists members in setting up automatic transfers; collects information to perform wire transfers. Balances cash drawer and daily transactions.
• Provides direct supervision, training, and coaching to Member Service Representatives, including scheduling, performance feedback, and professional development to ensure a knowledgeable and high-performing team.
• Opens new member accounts, collecting all required identification and compliance documentation from all individuals and business owners/authorized users. Is skilled in assisting members enroll for digital banking services and to troubleshoot digital banking, card service issues, or other related products.
• Ensures security and audit requirements are consistently followed in the handling of cash, negotiable items, member information, and open/close/vendor checklists. Serves as a resource for operational guidance and problem resolution.
• Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service. Promotes and cross-sells Credit Union products and services that are beneficial to members.
• Oversees daily branch operations by monitoring transaction activity, balancing procedures, account openings, and complex member interactions to ensure accuracy, efficiency, and compliance with policies and regulations.
• Performs other related duties as assigned.

Requirements:

Knowledge and Skills:

Experience: One year to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Effective oral and written communication skills are required for communications with both members and staff. Keyboard and 10 key calculator skills are also a necessity. Accuracy with numbers and ability to recall names and member specific information is desirable.

Physical Requirements: Moderate lifting ability may be required (up to 35 pounds).

Work Environment: Work is conducted in a professional office setting.

Misc Comments:

Company Overview

Connected Credit Union is a member-owned financial cooperative, democratically controlled by its members, and operated for the purpose of encouraging savings, providing credit at competitive rates, and providing a wide array of financial services to its members. Originally established in 1967 as the Maine Teachers Association Credit Union, we have grown and evolved to become today’s Connected Credit Union serving over 7,800 members with assets of over $120MM. We currently meet our members’ financial needs from our offices located in Augusta and Winslow.

Mission Statement

Building lifelong financial relationships; get connected, stay connected.

Connected Credit Union; www.connectedcreditunion.org; EOE

How to Apply

Apply Online for Assistant Member Service Supervisor
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If it is more convenient you may also submit a copy of your resume in person or by mail to:

Connected Credit Union

P.O. Box 1096

Augusta, ME 04332-1096

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